A real-world lesson in what happens when AI application engineering and testing fall short.

A PUBLIC SERVICE ANNOUNCEMENT: YOUR AI Solution you created COULD BE COSTING YOU CUSTOMERS.I recently tested Tractor Supply Company’s ScoutAI shopping assistant. What started as a simple customer interaction turned into an interesting lesson in AI application engineering.Consider the customer.They’ve created an account, potentially saved a credit card, made repeat purchases, and perhaps even subscribed to recurring product deliveries.This is the customer every business wants. A loyal buyer generating repeat revenue and long-term customer value.You’ve invested in acquiring and retaining that cu