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Commerce and Industry Department
Aug, 2023 - Present • 3 yrs 1 mo - Contract
● Managed documentation and administrative processes, ensuring accurate digital filing.
● Provided customer service via WhatsApp and managed a high volume of daily chat inquiries.
● Coordinated agendas, meetings, and team activities.
● Provided support and customer service to internal and external stakeholders.
● Assisted in operational processes to improve efficiency within the department.
Mar, 2021 – Dec, 2021 • 10 mos - Contract
● Resolved customer inquiries and complaints via phone and in-person.
● Provided technical and operational support for banking products and services.
● Promoted financial services, achieving customer satisfaction and loyalty goals.
Degree: Currently pursuing • Mar, 2025 – Dec, 2025
Advanced Certificate (C1)
Degree: First Certificate in English • Mar, 2021 – Jun, 2023
First Certificate (B2)
Degree: Bachelor • Mar, 2010 – Nov, 2012
Bachelor's degree in Social Sciences
Administrative professional with experience in remote and in-person customer service, document management, operational support, and agenda coordination. Advanced user of Microsoft Office, Google Workspace, and CRM tools. English proficiency at B2 level (currently pursuing C1). Recognized for strong organization, adaptability, and problem-solving skills, with a focus on efficiency, collaboration, and high-quality service delivery.
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