Buwelo Africa Limited

Sep, 2025 - Present  •  1 yr 29 days  -  Part time

Assisting customers with captioning-related issues.
• Responding to customer questions and concerns about captioning services.
• Resolving customer complaints and issues in a timely and professional manner.
• Responding to customer calls and emails providing clear and concise
information and solutions

National Communications Authority, Ghana

Oct, 2024  –  Aug, 2025  •  11 mos  -  Seasonal

Perform system upgrades to ensure optimal performance and security
compliance.
• Configure and maintain network infrastructure, including routers, switches and
firewalls
• Maintain accurate and up-to-date records related to systems, networks, and
configurations
• Configure and support Avaya communication systems.
• Install, configure and update software applications across user and server
environment.

Ozbek Consult Limited

Oct, 2023  –  Dec, 2023  •  3 mos  -  Internship

Assist in developing and maintaining web applications
• Document technical processes, code changes and project progress
• Participate in testing and debugging to ensure application functionality

Cybersecurity Ghana

Oct, 2022  –  Dec, 2022  •  3 mos  -  Internship

Identify and document security flaws and potential risks.
• Assist in preparing detailed reports with findings and remediation
recommendations