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Arthritis Rheumatic and Bone Disease Associates
Aug, 2023 – Sep, 2025 • 2 yrs 2 mos - Full time
Coordinate triage for three physicians, ensuring timely prioritization of patient
concerns.
Retrieve and organize patient charts from external facilities, streamlining
access to medical records.
Maintain accurate documentation in all patient charts.
Diagnose and route IT support tickets, improving system uptime and user
experience.
Educate staff on performance best practices to improve remote desktop
connection.
Nov, 2020 – Jun, 2023 • 2 yrs 8 mos - Full time
Provider real time support to a 15-member customer service team, resolving
workflow and authorization issues.
Coach team members on Prior Authorization errors flagged by QA, improving
accuracy, compliance, and customer satisfaction.
Review and process 800 pending authorizations daily, ensuring correct queue
placement and turnaround time.
Visayan Surety and Insurance Corp
May, 2015 – Mar, 2020 • 4 yrs 11 mos - Full time
Reinsurance Staff - Communicate daily with insurance partners to ensure
protection of company and to be hit by single catastrophic or multiple large
loss.
Accounts Payable and Receivable Staff - Ensure payments are sent to
insurance partners to avoid denial of claims if arises. And monitor payment
that insurance partners for them to avoid denial of claims if arises.
Claims Staff - process daily incoming and pending claims, check for any
lacking documents to complete the claims process and initiate claims
payment. Negotiate with car shops and adjusters to get to fair amount of
claim payments.
Degree: Business Administration • Jun, 2011 – Mar, 2015
A motivated seasoned Medical Virtual Assistant, with hands on expertise in triage coordination,
clinical documentation, and real time workflow optimization. Experienced in Accounts Payable
and Receivable, and Car Insurance Claims. I collaborate closely with physicians and frontline
staff to deliver solutions that enhance both patient care and financial outcomes. I thrive in fast
paced, remote environments where clear communication, agile problem solving, and cross
functional teamwork drive operational excellence.
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