C2 Education

Sep, 2025 - Present  •  1 yr 29 days  -  Part time

- Optimize center operations by coordinating 40+ weekly student sessions, managing standardized tests, and maintaining 100% scheduling accuracy - reducing instructor downtime and improving operational efficiency
- Increase prospective student conversions by 20% by arranging diagnostic tests and academic consultations for 15+ new families monthly, ensuring a smooth onboarding process and supporting overall enrollment growth
- Improve student retention and satisfaction by managing parent conferences, tracking academic progress, and providing administrative and marketing support - contributing to an estimated 15% rise in returning students and increasing family to family referrals
- Identify communication bottlenecks by streamlining alignment between teachers, students, and parents using Google Sheets, increasing client issue resolution speed by 25% and positive resolution outcomes by 10%