California Dermatology Institute

Jun, 2025  –  Dec, 2025  •  7 mos  -  Full time

● Managed scheduling, rescheduling, and cancellations
for multiple clinics and providers.
● Worked daily with a dermatology EMR system to
manage patient information, upload documents, and
verify clinical records.
● Sent accurate SMS and call reminders to patients,
ensuring confirmation and verification of appointments.
● Coordinated prior authorizations and referrals, following
up with insurers and providers to ensure approvals.
● Assisted patients with medication questions and
prescription coordination, including specialty programs
like iPledge.
● Maintained internal communication and
documentation using To-Dos, emails, and system
uploads (labs, biopsies, notes).
● Supported multiple departments simultaneously,
handling urgent requests and resolving patient issues
promptly.
● Recognized by my trainer for leadership potential and
offered the opportunity to mentor new staff.