Oct, 2024 – May, 2025 • 8 mos - Full time
Handled customer inquiries via phone, email, and chat.
Resolved issues and provided clear step-by-step support.
Updated customer records and managed data entry tasks.
Logged tickets, tracked follow-ups, and maintained CRM systems.
Coordinated with other departments for smooth workflow.
Prepared reports, organized documents, and handled admin tasks.
Managed schedules, appointments, and customer follow-ups.
Met performance goals for speed, accuracy, and customer satisfaction.
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