José R.

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José R.

Support Analyst | Ticketing Systems, Incident Management & Network Troubleshooting.

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Support Analyst

Stefanini LATAM

Aug, 2022 – Aug, 2025 • 3 yrs 1 mo - Full time

Remote support for users across all Ecovias concessions in Brazil. Monitored infrastructure and services using Zabbix. Assisted users via WhatsApp, email, Teams, and ticketing tools to address various IT issues. Supported Windows OS, enterprise software, and cloud applications.
Managed IT incidents, requests, and changes.
Configured email and managed user accounts.

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Support Analyst

Maua Institute of Technology

May, 2013 – Apr, 2019 • 6 yrs - Full time

Managed IT incidents, requests, and changes; backed up user profiles; configured email and cloud applications; installed and repaired academic and business software and operating systems. Provided remote and on- site technical support across all departments and classrooms for professors, staff, and students. Assisted with network issues and smartphone configurations. Maintained desktops (upgrades, component replacement, troubleshooting). Installed/configured shared and local network printers. Created IT work instructions for software installation, license activation, and troubleshooting relevant technical issues.

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Afghanistan (AF) +93
Albania (AL) +355
Algeria (DZ) +213
Andorra (AD) +376
Angola (AO) +244
Antigua and Barbuda (AG) -267
Argentina (AR) +54
Armenia (AM) +374
Australia (AU) +61
Austria (AT) +43
Azerbaijan (AZ) +994
Bahamas (BS) -241
Bahrain (BH) +973
Bangladesh (BD) +880
Barbados (BB) -245
Belarus (BY) +375
Belgium (BE) +32
Belize (BZ) +501
Benin (BJ) +229
Bhutan (BT) +975
Bolivia (BO) +591
Bosnia and Herzegovina (BA) +387
Botswana (BW) +267
Brazil (BR) +55
Brunei (BN) +673
Bulgaria (BG) +359
Burkina Faso (BF) +226
Burundi (BI) +257
Cabo Verde (CV) +238
Cambodia (KH) +855
Cameroon (CM) +237
Canada (CA) +1
Central African Republic (CF) +236
Chad (TD) +235
Chile (CL) +56
China (CN) +86
Colombia (CO) +57
Comoros (KM) +269
Congo (CG) +242
Congo ( Democratic Republic of the CD) +243
Costa Rica (CR) +506
Croatia (HR) +385
Cuba (CU) +53
Cyprus (CY) +357
Czech Republic (CZ) +420
Denmark (DK) +45
Djibouti (DJ) +253
Dominica (DM) -766
Dominican Republic (DO) -808
Ecuador (EC) +593
Egypt (EG) +20
El Salvador (SV) +503
Equatorial Guinea (GQ) +240
Eritrea (ER) +291
Estonia (EE) +372
Eswatini (SZ) +268
Ethiopia (ET) +251
Fiji (FJ) +679
Finland (FI) +358
France (FR) +33
Gabon (GA) +241
Gambia (GM) +220
Georgia (GE) +995
Germany (DE) +49
Ghana (GH) +233
Greece (GR) +30
Grenada (GD) -472
Guatemala (GT) +502
Guinea (GN) +224
Guinea-Bissau (GW) +245
Guyana (GY) +592
Haiti (HT) +509
Honduras (HN) +504
Hungary (HU) +36
Iceland (IS) +354
India (IN) +91
Indonesia (ID) +62
Iran (IR) +98
Iraq (IQ) +964
Ireland (IE) +353
Israel (IL) +972
Italy (IT) +39
Jamaica (JM) -875
Japan (JP) +81
Jordan (JO) +962
Kazakhstan (KZ) +7
Kenya (KE) +254
Kiribati (KI) +686
Kuwait (KW) +965
Kyrgyzstan (KG) +996
Laos (LA) +856
Latvia (LV) +371
Lebanon (LB) +961
Lesotho (LS) +266
Liberia (LR) +231
Libya (LY) +218
Liechtenstein (LI) +423
Lithuania (LT) +370
Luxembourg (LU) +352
Madagascar (MG) +261
Malawi (MW) +265
Malaysia (MY) +60
Maldives (MV) +960
Mali (ML) +223
Malta (MT) +356
Marshall Islands (MH) +692
Mauritania (MR) +222
Mauritius (MU) +230
Mexico (MX) +52
Micronesia (FM) +691
Moldova (MD) +373
Monaco (MC) +377
Mongolia (MN) +976
Montenegro (ME) +382
Morocco (MA) +212
Mozambique (MZ) +258
Myanmar (MM) +95
Namibia (NA) +264
Nauru (NR) +674
Nepal (NP) +977
Netherlands (NL) +31
New Zealand (NZ) +64
Nicaragua (NI) +505
Niger (NE) +227
Nigeria (NG) +234
North Korea (KP) +850
North Macedonia (MK) +389
Norway (NO) +47
Oman (OM) +968
Pakistan (PK) +92
Palau (PW) +680
Palestine (PS) +970
Panama (PA) +507
Papua New Guinea (PG) +675
Paraguay (PY) +595
Peru (PE) +51
Philippines (PH) +63
Poland (PL) +48
Portugal (PT) +351
Qatar (QA) +974
Romania (RO) +40
Russia (RU) +7
Rwanda (RW) +250
Saint Kitts and Nevis (KN) -868
Saint Lucia (LC) -757
Saint Vincent and the Grenadines (VC) -783
Samoa (WS) +685
San Marino (SM) +378
Sao Tome and Principe (ST) +239
Saudi Arabia (SA) +966
Senegal (SN) +221
Serbia (RS) +381
Seychelles (SC) +248
Sierra Leone (SL) +232
Singapore (SG) +65
Slovakia (SK) +421
Slovenia (SI) +386
Solomon Islands (SB) +677
Somalia (SO) +252
South Africa (ZA) +27
South Korea (KR) +82
South Sudan (SS) +211
Spain (ES) +34
Sri Lanka (LK) +94
Sudan (SD) +249
Suriname (SR) +597
Sweden (SE) +46
Switzerland (CH) +41
Syria (SY) +963
Taiwan (TW) +886
Tajikistan (TJ) +992
Tanzania (TZ) +255
Thailand (TH) +66
Timor-Leste (TL) +670
Togo (TG) +228
Tonga (TO) +676
Trinidad and Tobago (TT) -867
Tunisia (TN) +216
Turkey (TR) +90
Turkmenistan (TM) +993
Tuvalu (TV) +688
Uganda (UG) +256
Ukraine (UA) +380
United Arab Emirates (AE) +971
United Kingdom (GB) +44
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Uruguay (UY) +598
Uzbekistan (UZ) +998
Vanuatu (VU) +678
Vatican City (VA) +379
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Vietnam (VN) +84
Yemen (YE) +967
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Zimbabwe (ZW) +263

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UNIP

Degree: Bachelor Degree • Jul, 2011 – Dec, 2014

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