JayFm Cakes

Feb, 2023  –  Sep, 2025  •  2 yrs 8 mos  -  Full time

From February 2023 to September 2025, I worked as a Customer Service / Front Desk Officer and Administrative Assistant, where I provided frontline support to customers while handling key administrative responsibilities. I managed customer inquiries, assisted with product information and sales support, handled complaints professionally, and contributed to smooth daily operations. My role also included maintaining records, coordinating with internal departments, and ensuring customers received timely service. This experience strengthened my communication, organization, multitasking, and problem-solving skills while building a strong foundation in customer service and administrative support.