Nashville Fertility Center

Nov, 2024 - Present  •  1 yr 10 mos  -  Full time

• Schedule outpatient appointments for new and established patients using electronic scheduling systems.
• Manage high volumes of inbound and outbound calls, messages, and work queue tasks in a fast-paced clinical environment.
• Accurately enter and update patient demographic and insurance information while maintaining HIPAA compliance.
• Serve as a liaison between patients, provider offices, and clinical staff to ensure appropriate appointment selection and coordination.
• Assist with workflow oversight and task prioritization to support daily operational efficiency.
• Provide compassionate, professional customer service while handling sensitive patient concerns.
• Maintain accuracy and attention to detail in a metrics-driven environment.

Nashville Fertility Center

Nov, 2024 - Present  •  1 yr 10 mos  -  Full time

• Schedule outpatient appointments for new and established patients using electronic scheduling systems.
• Manage high volumes of inbound and outbound calls, messages, and work queue tasks in a fast-paced clinical environment.
• Accurately enter and update patient demographic and insurance information while maintaining HIPAA compliance.
• Serve as a liaison between patients, provider offices, and clinical staff to ensure appropriate appointment selection and coordination.
• Assist with workflow oversight and task prioritization to support daily operational efficiency.
• Provide compassionate, professional customer service while handling sensitive patient concerns.
• Maintain accuracy and attention to detail in a metrics-driven environment.