CFAO Mobility South Africa

Jul, 2015  –  Oct, 2025  •  10 yrs 4 mos  -  Full time

Met schedule using excellent planning and coordination skills.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Engaged with customers to better understand needs and deliver excellent service.
• Collaborated with team members to achieve target results.
• Handled confidential documents and communications with discretion and adherence to privacy regulations.
• Updated and managed database systems to ensure accurate record- keeping.
• Organised and maintained files, records, and correspondence for streamlined retrieval and compliance.
• Analysed data for accuracy before inputting into system.
• Prepared range of written communications, documents and reports.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Assisted with financial record keeping, including
tracking payments, to ensure accurate financial reporting.
• Managed administrative tasks, including invoicing, record keeping, and correspondence with clients.

Papersmith & Son

Feb, 2010  –  May, 2015  •  5 yrs 4 mos  -  Full time

Completed data processing and processing orders into relevant systems to keep records and documentation up-to-date.
• Maintained confidentiality of sensitive information, adhering to data protection regulations and upholding company integrity.
• Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
• Raised purchase orders, liaising with suppliers to keep all orders delivered on time and in full.
• Processed sales orders accurately and efficiently, liaising with finance and delivery teams to ensure timely dispatch and invoicing.

Kenings Car Van and Truck Hire

Dec, 2004  –  May, 2005  •  6 mos  -  Full time

• Reserved tickets, booked accommodations and rental transportation to accommodate needs of customers.
• Organised and printed travel dates, schedule and airline information to present detailed itinerary to customers.
• Maintained detailed records of client interactions, bookings, and feedback, using data to improve service delivery.
• Responded to requests for information from colleagues and management, providing accurate documentation within tight deadlines.