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Goodyear Regional Business Services
Apr, 2016 – Jul, 2024 • 8 yrs 4 mos - Full time
As a seasoned Business Continuity and Data Protection Lead, I have cultivated expertise in designing and implementing robust strategies to ensure organizational resilience and safeguard data integrity.
Mar, 2014 – Apr, 2016 • 2 yrs 2 mos - Full time
A seasoned Senior Customer Service Specialist with extensive experience in the Order to Cash Department at Continental Contitech. I excel in ensuring timely deliveries, coordinating with plants and warehouses, and managing key customer accounts. My expertise lies in optimizing order fulfillment processes, expediting orders, and initiating impactful projects to drive business process improvements.
Nov, 2009 – Feb, 2014 • 4 yrs 4 mos - Full time
An efficient and detail-oriented New Accounts Representative with extensive experience in the Financial Shared Services Department at Ingram Micro. I specialize in reviewing reseller applications, managing data in multiple systems, and ensuring the accuracy of customer records and resale certificates.
Apr, 2008 – Nov, 2009 • 1 yr 8 mos - Full time
A dedicated Customer Care Professional with experience at JP Morgan Chase Bank, specializing in mortgage consulting and providing exceptional inbound customer service. Proficient in explaining Escrow Analysis, processing payments, and ensuring effective communication to meet customer needs.
Jul, 2007 – Feb, 2008 • 8 mos - Full time
An experienced Inbound Customer Service professional with a background in serving small and medium businesses at Dell International Services. Skilled in providing effective solutions and delivering exceptional customer service.
Jul, 2006 – Jul, 2007 • 1 yr 1 mo - Full time
An experienced Inbound Customer Service professional with a background in serving small and medium businesses at Dell International Services. Skilled in providing effective solutions and delivering exceptional customer service.
Jul, 2003 – Nov, 2005 • 2 yrs 5 mos - Full time
Experienced Customer Service Representative at INFONXX PHILS specializing in directory assistance for the US market. Skilled in providing bundled services including movies, directions, and restaurant reservations, with a focus on delivering exceptional customer service.
Feb, 2001 – May, 2002 • 1 yr 4 mos - Full time
An accomplished Sales Coordinator at LG COLLINS PHILS with a proven track record in sales and marketing for corporate accounts. Adept in securing deliveries, managing collections, supervising inventories, and conducting successful product demonstrations. Committed to ensuring exceptional customer satisfaction through proactive service and effective coordination.
Dec, 1999 – Feb, 2001 • 1 yr 3 mos - Part time
A detail-oriented Staff member with extensive experience at WATERS PHILS, proficient in handling inventories, managing personal and business accounts, overseeing deliveries and collections, and performing clerical tasks. Committed to ensuring efficiency and accuracy in all aspects of operations.
Degree: College • Jun, 1997 – Mar, 2001
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