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Apr, 2022 – Oct, 2025 • 3 yrs 7 mos - Full time
Resolved high-volume customer onboarding and compliance issues daily, achieving fast, accurate resolutions that improved user activation timelines.
Diagnosed complex account, system-access, and documentation errors, serving as an internal escalation point and reducing repeat issues.
Delivered multi-channel support (phone, email, platform messaging) with empathy and clarity, increasing user satisfaction and retention.
Identified recurring technical problems and surfaced insights to Product, QA, and Operations teams, contributing to workflow and platform improvements.
Ensured 100% accuracy when verifying sensitive customer data (PII), maintaining compliance standards across all support interactions.
Interpreted system logs and performance trends to troubleshoot edge cases, improving data integrity and enhancing operational reliability.
Dec, 2021 – Dec, 2022 • 1 yr 1 mo - Contract
Provided executive-level administrative support, including inbox management, scheduling, SOP creation, and logistics coordination.
Maintained CRM platforms, managed data tracking, and ensured timely project and communication flow.
Streamlined onboarding documentation and client setup, reducing implementation time and improving efficiency.
Coordinated internal training, client communication, and task flow across distributed teams.
Jul, 2021 – Nov, 2021 • 5 mos - Full time
Managed large-volume data entry and compliance accuracy across internal systems.
Resolved discrepancies through research and team collaboration, ensuring data integrity for operational reporting.
Improved documentation workflows leading to faster processing and a cleaner database structure.
Jan, 2019 – Aug, 2021 • 2 yrs 8 mos - Full time
Oversaw order management, payment tracking, and service workflows, improving accuracy and turnaround time.
Supported operational documentation, account management, and customer resolution procedures.
Implemented workflow improvements, increasing productivity and reducing order errors.
Jan, 2017 – Sep, 2019 • 2 yrs 9 mos - Full time
Managed high-volume service issues, product fulfillment, returns, and escalated resolution support.
Cross-collaborated with department teams to maintain service delivery and operational flow.
SUNY Jefferson Community College
Sep, 2016 – May, 2017 • 9 mos - Full time
Produced digital content and campaign strategy, increasing student engagement and visibility.
Monitored analytics and optimized content for brand performance.
Dec, 2015 – Jul, 2016 • 8 mos - Full time
Supported scheduling, documentation flow, and internal communication for leadership teams.
Managed invoicing, QuickBooks entries, record-keeping, and workflow organization for improved efficiency
Degree: Assosicates • Aug, 2018 – Aug, 2020
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