Nwachinemere A.

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Dynamic CRM and automation expert transitioning to Product Management, empowering teams to streamline operations and elevate customer satisfaction in fast-paced tech environments

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Customer service representative

Zoom 36

Oct, 2024 - Present • 1 yr 11 mos - Full time

As a Customer Service Representative at Zoom 36 in Port Harcourt, Nigeria, since October 2024, I manage customer interactions using CRM platforms like HubSpot and Intercom to track records and resolve over 30 daily inquiries with a 65% satisfaction rate. I collaborate with my team to streamline processes, escalate complex issues to senior staff with transparent communication, and enhance service delivery. Additionally, as a Product Management Aspirant through the ChantUp ERP Bootcamp, I apply project management principles to develop skills in product lifecycle management and business analysis, analyzing customer feedback to identify potential improvements.

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Afghanistan (AF) +93
Albania (AL) +355
Algeria (DZ) +213
Andorra (AD) +376
Angola (AO) +244
Antigua and Barbuda (AG) -267
Argentina (AR) +54
Armenia (AM) +374
Australia (AU) +61
Austria (AT) +43
Azerbaijan (AZ) +994
Bahamas (BS) -241
Bahrain (BH) +973
Bangladesh (BD) +880
Barbados (BB) -245
Belarus (BY) +375
Belgium (BE) +32
Belize (BZ) +501
Benin (BJ) +229
Bhutan (BT) +975
Bolivia (BO) +591
Bosnia and Herzegovina (BA) +387
Botswana (BW) +267
Brazil (BR) +55
Brunei (BN) +673
Bulgaria (BG) +359
Burkina Faso (BF) +226
Burundi (BI) +257
Cabo Verde (CV) +238
Cambodia (KH) +855
Cameroon (CM) +237
Canada (CA) +1
Central African Republic (CF) +236
Chad (TD) +235
Chile (CL) +56
China (CN) +86
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Comoros (KM) +269
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Equatorial Guinea (GQ) +240
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Estonia (EE) +372
Eswatini (SZ) +268
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Fiji (FJ) +679
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Ghana (GH) +233
Greece (GR) +30
Grenada (GD) -472
Guatemala (GT) +502
Guinea (GN) +224
Guinea-Bissau (GW) +245
Guyana (GY) +592
Haiti (HT) +509
Honduras (HN) +504
Hungary (HU) +36
Iceland (IS) +354
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Jordan (JO) +962
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Latvia (LV) +371
Lebanon (LB) +961
Lesotho (LS) +266
Liberia (LR) +231
Libya (LY) +218
Liechtenstein (LI) +423
Lithuania (LT) +370
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Madagascar (MG) +261
Malawi (MW) +265
Malaysia (MY) +60
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Mali (ML) +223
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Mexico (MX) +52
Micronesia (FM) +691
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Mongolia (MN) +976
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North Korea (KP) +850
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Oman (OM) +968
Pakistan (PK) +92
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Qatar (QA) +974
Romania (RO) +40
Russia (RU) +7
Rwanda (RW) +250
Saint Kitts and Nevis (KN) -868
Saint Lucia (LC) -757
Saint Vincent and the Grenadines (VC) -783
Samoa (WS) +685
San Marino (SM) +378
Sao Tome and Principe (ST) +239
Saudi Arabia (SA) +966
Senegal (SN) +221
Serbia (RS) +381
Seychelles (SC) +248
Sierra Leone (SL) +232
Singapore (SG) +65
Slovakia (SK) +421
Slovenia (SI) +386
Solomon Islands (SB) +677
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South Africa (ZA) +27
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South Sudan (SS) +211
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Sri Lanka (LK) +94
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Taiwan (TW) +886
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Tanzania (TZ) +255
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Comprehensive School of Management and Technology

• Jan, 2018 – Aug, 2024

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