Digital Witch IT Support

Aug, 2022  –  Jun, 2023  •  11 mos  -  Full time

Managed inbound and outbound communication, responding to customer inquiries and maintaining polite, clear correspondence.

Scheduled meetings, set reminders, coordinated follow-ups, and managed digital calendars.

Maintained digital records, performed accurate data entry, and prepared administrative documents.

Organized tasks and supported project tracking using Trello and Google Workspace.

Assisted with onboarding processes, documentation preparation, and general administrative operations.

Provided reliable remote support to ensure smooth daily activities for the team.

EM Gold Overseas

Feb, 2022  –  Aug, 2025  •  3 yrs 7 mos  -  Full time

Managed calendars, scheduled appointments, and coordinated internal meetings for executives.

Handled daily administrative tasks including email management, drafting correspondence, and organizing digital files.

Maintained detailed records, updated CRM entries (HubSpot, Zendesk), and ensured accurate customer communication logs.

Prepared reports, documents, spreadsheets, and weekly summaries for leadership.

Supported project tracking through Asana and ClickUp, ensuring tasks were completed on schedule.

Provided customer support via email, chat, and phone—resolving issues professionally and escalating when necessary.

Assisted with task delegation, operational planning, and workflow organization for smoother business operations.