Rafael C.

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Rafael C.

Strategic Cultural Mediator & Localization Expert | 28+ years driving Global Operations & Cross-Border Communications | Content Architect

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Technical Writer, Senior Associate

Cognizant Solutions

Feb, 2022 – May, 2024 • 2 yrs 4 mos - Full time

Google Horizon Project:

• Content Management & Migration: Led the editing, updating, and large-scale migration of technical and support documentation across enterprise platforms, ensuring information accuracy and structure.
• Issue Resolution & Bug Fixing: Proactively audited and resolved documentation bugs, including HTML rendering issues and logic errors in WYSIWYG environments, directly improving end-user experience (UX).
• Advanced Tooling: Leveraged specialized visual and code editors (such as Connect Composer or enterprise CMS platforms) to deploy large volumes of articles, user guides, and partner portal communications.
• Confidentiality & Cross-Functional Work: Successfully operated under strict non-disclosure agreements (NDAs) and siloed information environments, transforming fragmented or ambiguous technical data into clean, accessible, and production-ready content.

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Afghanistan (AF) +93
Albania (AL) +355
Algeria (DZ) +213
Andorra (AD) +376
Angola (AO) +244
Antigua and Barbuda (AG) -267
Argentina (AR) +54
Armenia (AM) +374
Australia (AU) +61
Austria (AT) +43
Azerbaijan (AZ) +994
Bahamas (BS) -241
Bahrain (BH) +973
Bangladesh (BD) +880
Barbados (BB) -245
Belarus (BY) +375
Belgium (BE) +32
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Bhutan (BT) +975
Bolivia (BO) +591
Bosnia and Herzegovina (BA) +387
Botswana (BW) +267
Brazil (BR) +55
Brunei (BN) +673
Bulgaria (BG) +359
Burkina Faso (BF) +226
Burundi (BI) +257
Cabo Verde (CV) +238
Cambodia (KH) +855
Cameroon (CM) +237
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Central African Republic (CF) +236
Chad (TD) +235
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Czech Republic (CZ) +420
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Dominica (DM) -766
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El Salvador (SV) +503
Equatorial Guinea (GQ) +240
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Estonia (EE) +372
Eswatini (SZ) +268
Ethiopia (ET) +251
Fiji (FJ) +679
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Gabon (GA) +241
Gambia (GM) +220
Georgia (GE) +995
Germany (DE) +49
Ghana (GH) +233
Greece (GR) +30
Grenada (GD) -472
Guatemala (GT) +502
Guinea (GN) +224
Guinea-Bissau (GW) +245
Guyana (GY) +592
Haiti (HT) +509
Honduras (HN) +504
Hungary (HU) +36
Iceland (IS) +354
India (IN) +91
Indonesia (ID) +62
Iran (IR) +98
Iraq (IQ) +964
Ireland (IE) +353
Israel (IL) +972
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Jamaica (JM) -875
Japan (JP) +81
Jordan (JO) +962
Kazakhstan (KZ) +7
Kenya (KE) +254
Kiribati (KI) +686
Kuwait (KW) +965
Kyrgyzstan (KG) +996
Laos (LA) +856
Latvia (LV) +371
Lebanon (LB) +961
Lesotho (LS) +266
Liberia (LR) +231
Libya (LY) +218
Liechtenstein (LI) +423
Lithuania (LT) +370
Luxembourg (LU) +352
Madagascar (MG) +261
Malawi (MW) +265
Malaysia (MY) +60
Maldives (MV) +960
Mali (ML) +223
Malta (MT) +356
Marshall Islands (MH) +692
Mauritania (MR) +222
Mauritius (MU) +230
Mexico (MX) +52
Micronesia (FM) +691
Moldova (MD) +373
Monaco (MC) +377
Mongolia (MN) +976
Montenegro (ME) +382
Morocco (MA) +212
Mozambique (MZ) +258
Myanmar (MM) +95
Namibia (NA) +264
Nauru (NR) +674
Nepal (NP) +977
Netherlands (NL) +31
New Zealand (NZ) +64
Nicaragua (NI) +505
Niger (NE) +227
Nigeria (NG) +234
North Korea (KP) +850
North Macedonia (MK) +389
Norway (NO) +47
Oman (OM) +968
Pakistan (PK) +92
Palau (PW) +680
Palestine (PS) +970
Panama (PA) +507
Papua New Guinea (PG) +675
Paraguay (PY) +595
Peru (PE) +51
Philippines (PH) +63
Poland (PL) +48
Portugal (PT) +351
Qatar (QA) +974
Romania (RO) +40
Russia (RU) +7
Rwanda (RW) +250
Saint Kitts and Nevis (KN) -868
Saint Lucia (LC) -757
Saint Vincent and the Grenadines (VC) -783
Samoa (WS) +685
San Marino (SM) +378
Sao Tome and Principe (ST) +239
Saudi Arabia (SA) +966
Senegal (SN) +221
Serbia (RS) +381
Seychelles (SC) +248
Sierra Leone (SL) +232
Singapore (SG) +65
Slovakia (SK) +421
Slovenia (SI) +386
Solomon Islands (SB) +677
Somalia (SO) +252
South Africa (ZA) +27
South Korea (KR) +82
South Sudan (SS) +211
Spain (ES) +34
Sri Lanka (LK) +94
Sudan (SD) +249
Suriname (SR) +597
Sweden (SE) +46
Switzerland (CH) +41
Syria (SY) +963
Taiwan (TW) +886
Tajikistan (TJ) +992
Tanzania (TZ) +255
Thailand (TH) +66
Timor-Leste (TL) +670
Togo (TG) +228
Tonga (TO) +676
Trinidad and Tobago (TT) -867
Tunisia (TN) +216
Turkey (TR) +90
Turkmenistan (TM) +993
Tuvalu (TV) +688
Uganda (UG) +256
Ukraine (UA) +380
United Arab Emirates (AE) +971
United Kingdom (GB) +44
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Uruguay (UY) +598
Uzbekistan (UZ) +998
Vanuatu (VU) +678
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Vietnam (VN) +84
Yemen (YE) +967
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Zimbabwe (ZW) +263

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Universidad Autónoma Metropolitana

Degree: Bachelor • Oct, 1994 – Apr, 1999

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