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Jul, 2025 – Dec, 2025 • 6 mos - Full time
Executive Virtual Assistant / Healthcare Associate – Sagility (Aetna Medicare Member Services), 2025
• Managed Calendly scheduling, Zoom meeting appointments, and client communications.
• Assisted members with booking appointments, provider searches, and benefit inquiries.
• Delivered empathetic customer support, resolving billing concerns and ensuring client satisfaction.
• Recognized as Peak Performer for service excellence.
Jul, 2023 – Jul, 2025 • 2 yrs 1 mo - Full time
Barista & Barista Trainer – Starbucks (Rustan Coffee), 2023 – 2025
• Delivered exceptional customer service and managed POS transactions.
• Trained and coached new partners on beverage preparation and service standards.
• Promoted Starbucks’ values and brand consistency across teams.
Aug, 2021 – Jan, 2022 • 6 mos - Internship
- Booked flights, created itineraries, and managed customer communications leading to a 30% increase in managers’ productivity.
- Addressed client concerns and ensured smooth travel arrangements.
Dec, 2019 - Present • 6 yrs 9 mos - Self employed
I have successfully managed my own social media platforms, consistently creating engaging content and actively participating in online community activities. In addition, I have entrepreneurial experience, having launched and managed my own online business through Facebook and Instagram. These opportunities have strengthened my expertise in content creation, audience engagement, and digital marketing, which I am eager to contribute to your team.
I also have manage my own account on YouTube channel to post and engaged with other communities.
Feb, 2019 – Jul, 2020 • 1 yr 6 mos - Internship
- Supported Sales & Marketing Department with guest relations.
- Event Organizing, Banquets Organizing leading to a 20% increase in managers’ productivity.
- Data Entry on the VIP guests information and managed loyal customer records leading to a 30% increase in client productivity.
- Supported Marketing by handling the social media ads across several social media platforms and maintaining the analytics.
- Supported in content writing and creation in captions of everyday and scheduled posts leading to a 20% increase in managers’ productivity.
Degree: BS in Tourism Management • Mar, 2019 – Mar, 2023
Honorable Mention
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