Freelance

Apr, 2022 - Present  •  4 yrs 5 mos  -  Freelance

- Coding HTML & CSS templates for email development and digital marketing
- Create responsive email templates with Dreamweaver
- Test email templates with Email on Acid & Litmus to ensure proper rendering for email clients

Walmart eCommerce Distribution Center

Oct, 2020 - Present  •  5 yrs 11 mos  -  Full time

- Document all trailers entering and exiting yard ensuring accuracy of yard inventory
- Gate In trailers to correct location on yard or dock door
- Gate Out trailers ensuring accuracy
- Maintain safety of Facility by following all safety standards, procedures, and guidelines
- Promote, monitor, & enforce safe work practices
- Monitor/test alarm systems, fire systems & fire suppression equipment for proper operation
- Document accidents/incidents ensuring accuracy & completion
- Conduct security inspections on building, grounds, yard & trailers
- Conducting research & report unusual activity to management
- Communicate with individuals or groups verbally and/or in writing
- Making effective choices using judgement
- Communication with team members and management throughout day
- Adapt to changing work demands
Fast paced environment

Elk Grove Ford

Jul, 2018  –  Sep, 2020  •  2 yrs 3 mos  -  Full time

- Greeting customers and scheduling service appointments
- Creating service orders and descriptions of problems and repairs
- Translating customers repair problems into standard repair terminology
- Educating & explaining repairs to customers.
- Test-driving vehicles to confirm customer concerns and service repairs
- Estimating the cost and time needed for repairs
- Handling customer complaints and providing resolution
- Field incoming calls
- Problem solving
- Multi tasking in high pace & high stress environment
- Make business decisions
- Apply time management & self motivation techniques
- Provide world class customer service
- Submit claims & communicate with extended warranty / insurance companies
- Perform point of sale process
- Maintain customer survey scores at or above national average consistently

Von Housen Group Mercedes Benz

Jul, 2010  –  Dec, 2017  •  7 yrs 6 mos  -  Full time

- Greeting customers and scheduling service appointments
- Creating service orders and descriptions of problems and repairs
- Translating customers repair problems into standard repair terminology
- Educating & explaining repairs to customers.
- Test-driving vehicles to confirm customer concerns and service repairs
- Estimating the cost and time needed for repairs
- Handling customer complaints and providing resolution
- Field incoming calls
- Problem solving
- Multi tasking in high pace & high stress environment
- Make business decisions
- Apply time management & self motivation techniques
- Provide world class customer service
- Submit claims & communicate with extended warranty / insurance companies
- Perform point of sale process
- Maintain current status with required quarterly training
- Maintain customer survey scores at or above national average consistently