Independent Policing Oversight Authority

Jul, 2018 - Present  •  8 yrs 2 mos  -  Full time

• Providing efficient and professional administrative and clerical services to colleagues and the Regional Coordinator to facilitate the efficient operation of the office.
• Reducing operational costs through effective management of office supplies and equipment inventory.
• Streamlining office operations by implementing efficient filing systems and organizational strategies.
• Prioritizing tasks effectively under tight deadlines while ensuring accuracy and attention to detail in all deliverables.
• Providing backup support to other staff members during periods of high workload or employee absences to ensure continuity of operations.
• Optimizing document storage by digitizing paper records using scanning technology and maintaining organized electronic file systems.
• Increasing client's satisfaction by promptly addressing inquiries and resolving issues via phone, email, or in-person interactions.
• Ensuring accurate financial recordkeeping by managing expense reports, and invoices.
• Managing sensitive information with discretion while following strict confidentiality protocols as required within the Authority's guidelines.
• Enhancing team productivity by providing administrative support, including scheduling, travel coordination, and meeting preparation.
• Preparing comprehensive reports for upper management utilizing advanced skills in Microsoft Office applications such as Word, and Excel.
• Preparing and edited documents to produce precise, accurate and professional communication.
• Input data into spreadsheets and databases.
• Reviewing files, records and other documents to obtain information to respond to requests.
• Promptly receiving and forwarding incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Answering and managing incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Keeping office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Processing incoming and outgoing mail and packages according to established procedures.
• Creating and maintaining detailed records of all office activities.
• Editing and proofreading documents for accuracy and completeness.
• Purchasing and maintaining office supplies.
• Compiling and analyzing data to produce reports.
• Editing documents to keep authority's materials free of grammar errors.
• Fostering operational efficiency and compliance with authority's policies through effective coordination of office activities.