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Mar, 2025 - Present • 1 yr 6 mos - Freelance
• Own and manage executive inboxes with 370+ organized folders, applying rules and filters to prioritize communication, track
follow-ups, and maintain zero inbox clutter
• Provide full calendar ownership, including scheduling across multiple time zones, adding buffers, color-coded categorization,
reminders, and conflict resolution
• Coordinate travel arrangements across different time zones, including scheduling, confirmations, and itinerary organization
• Support executive leadership with inbox triage, meeting preparation, follow-ups, and internal coordination
• Coordinate daily workflows across remote teams, internal and external stakeholders to ensure alignment with priorities and
deadlines
• Track KPIs and operational metrics, identifying risks, bottlenecks, and improvement opportunities
• Develop, document, and maintain SOPs to improve consistency and scalability
• Implement process improvements and automation to streamline operations and delivery
Degree: Bachelor of Business Administration • Sep, 2020 – Jun, 2024
Foundations of Project Management
Results driven Admin and Operations Specialist with 3+ years of experience supporting senior leadership and remote, agency style teams. Experienced in complex executive support, calendar and inbox management, documentation, client communication, reporting, vendor management and internal coordination. Strong background in process improvement, SOPs, CRM management, and day to day operational execution.
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