Mindful Mental Wellness

Mar, 2021 - Present  •  5 yrs 6 mos  -  Full time

Provided comprehensive virtual assistance to
patients, focusing on addressing inquiries and
concerns through various communication
• channels including Email, EHR messaging, and
phone calls.
• Managed patient appointments, prescription
refills, and insurance verification processes,
billing and medical records with meticulous
attention to detail.
• Handle inbound and outbound calls to patients
and pharmacies.
• Effectively de-escalate frustrated and distressed
patients by applying empathetic
communication, active listening, and solutionbased responses.
• Utilized strong organizational and multitasking
skills to prioritize tasks effectively in a fast-paced
virtual environment.
• Developed strong proficiency in navigating
Electronic Health Records (EHR) systems to
update patient records and ensure accuracy of
information.
• Resolving issues promptly and professionally.
• Maintained confidentiality and adhered to HIPAA
regulations in handling sensitive patient
information.
• Collaborating effectively with the team leads to
streamline administrative
processes and improve overall patient
experience.
• Contributed to the development and
improvement of virtual assistance protocols and
procedures to optimize service delivery.
• Navigated and used: EHR Systems, AYVA website,
RXNT, Slack, Zendesk, Zoho Kustomer, Vonage,
Clockify, Gmail and Microsoft Office Word and
Excel