CSL Plasma

Aug, 2021  –  Aug, 2025  •  4 yrs 1 mo  -  Full time

2255 East Ridge Rd. Irondequoit, NY 14622 8/2021 – 8/2025
Monitor plasma center processes to ensure overall compliance with all applicable local, state, and federal regulatory standards; current good manufacturing practices (cGMP’s); and standard operating procedures. Run reports and provide data analysis to identify deviations and performance trends, investigate and determine root causes, implement corrective and preventive action (CAPA) process. Perform employee orientations and trainings, observe, test, and counsel employees, and act as resource. Provide quality assurance (QA) presence and input at management meetings and lead QA meetings. Assess and track clinical and shipping equipment performance for safe operation. QA check and release of clinical plasma and medical waste shipments and of incoming medical supplies. Review charts for donor suitability and deferrals, medical communications, unsuitable test results, and over harvest issues. Support quality requirements of business operations to maintain the center at audit-ready status.

Closing USA via Vincent Benjamin

Feb, 2021  –  Jun, 2021  •  5 mos  -  Contract

2415 E. Camelback Road, #1000, Phoenix, AZ 85016 2/2021-6/2021
Reviewed mortgage agreements for completeness, accuracy, and compliance for their respective county jurisdictions across five states. Sent completed documents for filing. Coordinated with other departments to ensure that issues with mortgage agreements were addressed. Followed-up on issues in a timely manner.

Indotronix International Corporation

Oct, 2019  –  Dec, 2020  •  1 yr 3 mos  -  Full time

687 Lee Rd. Suite 250 Rochester, NY 14606 10/2019 – 12/2020
Verified on-boarding documents and placed into employee personnel folders, kept track of employees who needed to complete on-boarding paperwork and those who joined for records, completed record projects for payroll, confirmed candidate information for profiles. Completed employee relations tasks for a client on a monthly basis and assisted in resolving contractor problems and answering benefits questions. Sent out time sheet submittal reminders and did follow-up calls with contractors. Handled preliminary screenings for recruiting new candidates. Sent out off- boarding emails as well as feedback requests to terminated employees. Completed other projects related to the business upon request.

M&T Bank (Contact Center)

May, 2016  –  Oct, 2019  •  3 yrs 6 mos  -  Full time

M&T Bank Contact Center, 1100 Wehrle Drive, Williamsville, NY 14221 5/2016 – 10/2019
Addressed internal and external customer issues and concerns. Responsible for handling calls in a friendly manner and helping customers understand their home equity loans, IRA’s, etc. in a timely fashion. Service encounters with customers accurately and efficiently utilizing M&T’s multiple proprietary computer systems. Take applications, read disclosures accordingly, and collected data from customers. Communicated with other departments, while functioning as a team player in attaining call metrics. Reinforced M&T’s brand, cross sold to other departments’ products, and took credit card applications. Reported all issues and made recommendations to management to improve customer experience with the company.
Using the appropriate systems. [Progressed from start as Telephone Service Representative, to Senior Telephone Service Representative, to Home Equity Tech Specialist, to Senior Home Equity Specialist.]

ADP via Futurewave Systems

Oct, 2015  –  Apr, 2016  •  7 mos  -  Contract

ADP, 305 Spindrift Drive, Williamsville, NY 14221 10/2015 – 4/2016
Responsible for assisting ADP clients with Affordable Care Act (ACA) compliance and filings. Work as part of a team to collaboratively provide ACA advice and solutions, e.g., problem solving via guidelines, provisioning, running reports, navigating proprietary ADP systems, making sales referrals, and seeing each case through to timely completion and customer’s satisfaction. Obtained ACA certification 3/2017 (National Association of Health Underwriters).

AFLAC Insurance Agency

Jun, 2014  –  Oct, 2015  •  1 yr 5 mos  -  Contract

AFLAC, 91 Tremont Ave. N. Tonawanda, NY 14120 P.O. Box 604 6/2014 – 10/2015
Responsible for generating business leads, cold calling, meeting with business owners and employees, making presentations, explaining policy options, determining customer needs, advising on employee benefits, selling and collecting payments on policies, and servicing accounts.
I possess a Life, Accident, and Health License #: LA-1334507.