Skill Solutions

Feb, 2025 - Present  •  1 yr 7 mos  -  Part time

• Update and maintain customer databases with 100% accuracy, ensuring up-to-date client
information.
• Prepare, format, and distribute training materials for both online and in-person sessions.
• Schedule virtual meetings, send reminders, and manage participant attendance records.
• Track training progress and compile feedback reports for management.
• Process customer payments accurately and update records in the system.
• Provide email support and respond to client inquiries promptly, ensuring high
satisfaction ratings.
• Maintain organized digital filing systems, improving retrieval time by 30%.

United Bank for Africa

Nov, 2022  –  Apr, 2025  •  2 yrs 6 mos  -  Contract

• Managed and updated over 3,000+ customer records in the bank’s digital systems with
99% accuracy.
• Provided administrative and customer support, improving daily workflow efficiency by
25%.
• Handled customer onboarding for internet and mobile banking, increasing adoption by
40%.
• Processed and reconciled monthly expenditure reports to support the branch’s financial
management.
• Supervised hygiene and operations staff to maintain a safe, clean, and productive work
environment.
• Responded to customer inquiries and escalated issues promptly, ensuring 95% positive
feedback.
• Managed correspondence, store inventory, and internal communications to streamline
operations.

Arik Airlines

Dec, 2018  –  Nov, 2019  •  1 yr  -  Internship

• Handled an average of 150+ customer interactions daily, resolving inquiries efficiently.
• Processed bookings, managed emails, and followed up on customer requests to ensure
satisfaction.
• Updated and managed the company’s social media accounts, improving engagement by
30%.
• Tracked customer feedback and reviews to support service improvement initiatives.
• Maintained organized records and ensured accurate communication between
departments.