Gezberry Company Ltd

Feb, 2024 - Present  •  2 yrs 7 mos  -  Full time

● Manage high-volume executive inboxes (300+ emails daily), prioritizing messages, flagging action items, and drafting responses using templates to improve response time by 30%.
● Keep executive calendars organized and accurate by scheduling meetings, confirming appointments, managing changes, and sending timely reminders.
● Capture tasks and follow-ups from emails, meetings, and conversations, maintaining them in centralized task management systems (Trello, Slack, and Monday.com).
● Create and maintained structured digital filing systems, reducing document retrieval time by 40% and improving operational efficiency.
● Support document organization, meeting preparation, and basic research to ensure executives were well prepared and informed.
● Assist with bookkeeping and invoice processing using QuickBooks, maintaining 100% accuracy and confidentiality

Amazing Peace and Love Business center

Feb, 2021  –  May, 2023  •  2 yrs 4 mos  -  Contract

• Served as 1st-line technical support for 50+ end-users, achieving a 95% first-contact resolution rate for hardware, software, and network issues.
• Configured workstations, servers, network devices, and printers; managed 50+ user accounts and access controls within Active Directory.
• Troubleshot and repaired hardware, peripherals (printers, scanners), and connectivity issues (routers, switches), coordinating vendor escalations when required.
• Conducted preventive system monitoring, trained new staff on IT systems, and maintained detailed documentation for IT assets and service tickets