MD TECH

Nov, 2023  –  Aug, 2025  •  1 yr 10 mos  -  Full time

 Conducted client meetings, onboarding, and retention activities for a SaaS company, proactively
addressing churn and ensuring long-term customer satisfaction.
 Led a dedicated support team for a U.S.-based cardiology client, improving workflow efficiency and
ensuring smooth policy implementation, directly contributing to client retention.
 Acted as primary client liaison, translating strategic updates into actionable team processes to
enhance service delivery and customer experience.
 Managed inbound customer calls, SAAS requests, and end-to-end client support workflows,
ensuring timely resolution and high-quality service.
 Coordinated across multiple departments (Billing, Authorization, Medical Records, Nursing) to
ensure seamless client interactions and operational alignment.
 Handled client inquiries, appointment scheduling, issue resolution, and financial communications,
maintaining clarity, compliance, and excellent customer satisfaction.