Community Manager Greenville Discord

Aug, 2018 - Present  •  8 yrs 1 mo  -  Self employed

● Designed and implemented application processes for server roles.
● Moderated and resolved community issues, making sure server rules were properly enforced.
● Made announcements within the community to keep them informed about updates, events, and policies.
● Ensured members had a voice within the community taking feedback seriously.
● Managed large-scale events for engagement and member retention.
● In-game admin for 3 years, handling moderation, resolving issues, and helping with player support.
● Monitored server analytics to report to management on where to improve.
● Developed and maintained rules and guidelines for repeat offenders.
● Established community guidelines and FAQs to help members understand the rules more overall and avoid member bans wherever possible.