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Aug, 2025 - Present • 1 yr 1 mo - Freelance
• Implemented and customized Odoo ERP across multiple entities, improving operational efficiency and reporting accuracy.
• Managed end-to-end ecommerce operations including Shopify store management, order processing, and 3PL coordination.
• Oversaw customer support operations (calls, email, social media), ensuring timely resolution of customer inquiries and order issues.
• Coordinated remote and hybrid teams across operations, marketing, logistics, and procurement.
• Prepared KPI, sales, and performance reports for senior management and CEO.
• Streamlined cross-department workflows, improving delivery reliability and operational predictability.
Aug, 2025 - Present • 1 yr 1 mo - Freelance
• Implemented and customized Odoo ERP across multiple entities, improving operational efficiency and reporting accuracy.
• Managed end-to-end ecommerce operations including Shopify store management, order processing, and 3PL coordination.
• Oversaw customer support operations (calls, email, social media), ensuring timely resolution of customer inquiries and order issues.
• Coordinated remote and hybrid teams across operations, marketing, logistics, and procurement.
• Prepared KPI, sales, and performance reports for senior management and CEO.
• Streamlined cross-department workflows, improving delivery reliability and operational predictability.
Degree: Bachelor Degree • Apr, 2012 – May, 2016
Electronics and Communication Engineering
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