Whole Foods Market

May, 2018  –  Nov, 2025  •  7 yrs 7 mos  -  Full time

Senior Benefits Operations Specialist
Whole Foods Market, Austin, TX
June 2020 – November 2025

• Served as a key point of contact for escalated benefits inquiries from employees and managers regarding LOA, 401(k), and health plans.
• Coordinated daily with third-party administrators (BCBS, VSP, Cigna, WEX) to ensure smooth claims and case management.
• Maintained and audited accurate benefits data and records in Workday and Salesforce for compliance and reporting purposes.
• Partnered with Payroll and HRIS teams to resolve discrepancies, correct eligibility or deduction issues, and ensure benefits are applied consistently.
• Supported annual open enrollment execution: coordinating communications, validating elections, troubleshooting technical issues, and updating documentation.
• Collaborated with HR and Operations teams on benefits education and compliance alignment across departments.
• Contributed to process improvement projects by identifying trends, recommending system enhancements, and documenting new workflows.




Global Benefits Specialist
Whole Foods Market, Austin, TX
January 2019 – June 2020

• Administered health, 401(k), and leave benefits for U.S. employees through Workday and Sedgwick.
• Ensured policy compliance for MSOs and LOAs, maintaining updated records across systems.
• Created and distributed employee-facing benefits communications, guides, and training content.
• Monitored and reported on benefits metrics, contributing to compliance audits and vendor service level reviews.
• Maintained vendor relationships with leave and benefits providers (Sedgwick, BCBS, Cigna, VSP, WEX) to ensure smooth operations.

Payroll Operations Specialist
Whole Foods Market, Austin, TX
October 2018 – January 2019

• Processed on-cycle, off-cycle, and manual payroll for the Northeast region, ensuring timely and accurate distribution.
• Collaborated with regional offices to manage payroll updates, address issues, and communicate important notifications.
• Entered payroll and personnel data into HRIS systems (Workday, Kronos) for weekly/bi-weekly payroll processing.
• Participated in special projects to enhance payroll processes and optimize team efficiency.

Payroll Operations & Garnishment Specialist
Whole Foods Market, Austin, TX
May 2018 – October 2018

• Audited and reconciled garnishment setups, deductions, and limits within Workday for each payroll cycle.
• Ensured timely submission of garnishment payments to the appropriate parties in accordance with state regulations.
• Managed garnishment documents and maintained contact with WFM garnishment vendor (ADP) for process improvement.
• Administered team member notifications regarding wage garnishments and changes to garnishment orders.