Dominion City Non-profit Organization

Oct, 2025 - Present  •  11 mos 29 days  -  Part time

• Managed complex calendars and coordinated appointments for 10 senior leaders across five departments using
Google Workspace, reducing scheduling conflicts by 35% and reclaiming 15+ executive hours weekly.

Accomplishments
● Coordinated 60+ virtual meetings monthly via Zoom and Google Calendar, preparing detailed agendas,
meeting notes, and task trackers that improved follow-through and accountability by 30%.
● Oversaw daily correspondence and inbox management for multiple executives through Gmail, triaging
30-50 emails per day and maintaining a 95% same-day response rate.
● Acted as a communication bridge for 200+ staff members, creating and distributing internal
announcements through Slack and Gmail to enhance message clarity and response efficiency by 20%.
● Created and maintained organized digital records and workflow systems in Google Drive, Sheets, and
Trello, ensuring 100% data accuracy and seamless document retrieval for team members.
● Designed automated attendance and reporting templates that streamlined record-keeping and reduced
manual data entry by 25%, boosting operational productivity.
● Supported digital and community engagement efforts within a growing organizational network,
coordinating communication and record-keeping across 200+ team members.
● Assisted in project coordination by monitoring team KPIs and progress in Trello, enabling timely
execution and increased transparency for leadership.
● Collected and implemented executive feedback to enhance workflow systems, contributing to a 20%
improvement in team productivity and stronger cross-department collaboration.

Libra Motors Ltd

Sep, 2024  –  Jul, 2025  •  11 mos  -  Contract

• Managed day-to-day administrative and customer-facing tasks using Google Workspace, Notion, and Zendesk,
ensuring efficient documentation, task organization, and communication across remote teams.

Accomplishments
● Coordinated customer appointments, scheduling, and service updates using Slack and Google Calendar,
streamlining communication workflows and improving response speed by 25%.
● Supported social media and community engagement initiatives by coordinating AI-driven content
scheduling, tracking engagement analytics, and responding promptly to client inquiries enhancing brand
visibility and sustaining a 95% satisfaction rate across digital channels.
● Resolved customer inquiries and escalations through empathetic communication and conflict-resolution
techniques, achieving a 90% first-contact resolution rate and boosting customer retention.
● Conducted post-service follow-ups and quality checks to gather feedback, identify operational gaps, and
recommend process improvements that sustained a 95% satisfaction rating.
● Demonstrated adaptability and initiative in a fully remote environment by managing multiple
communication channels and ensuring seamless collaboration across teams and time zones.

ExquisiteJosh Luxury Fashion House

Jan, 2023  –  Dec, 2023  •  1 yr  -  Full time

• Delivered high-level executive and administrative support to the CEO, managing calendars, correspondence, and daily operations to ensure business continuity.

Accomplishments
• Led front desk operations, handling phone lines, greeting guests, managing incoming/outgoing mail and shipments, database management, and providing administrative support to CEO.

• Coordinated and monitored workflow for a 4-person team, implementing task tracking and communication processes that improved team efficiency by 85%.

• Oversaw office inventory and bookkeeping records, monitoring stock levels, and ordering supplies as needed; managed expense tracking and reporting; maintained exceptional relationships with suppliers and vendors, negotiating contracts and ensuring timely delivery of services and supplies, ensuring transparency, compliance, and readiness for audits.

• Processed weekly payroll and wage accounts, increasing payment accuracy and timeliness by 80% while reducing payroll errors.

•Maintained all office resources, including mail, supplies, printer, copier, and postage machine

• Utilized Microsoft Office Suite (Outlook, Excel, Word) to streamline scheduling, data management, and reporting, improving operational efficiency and information accessibility.