Jul, 2024 – Nov, 2025 • 1 yr 5 mos - Part time
• Resolved 20–30+ technical issues per shift, ensuring quick turnaround and high customer satisfaction.
• Delivered tailored product demos and onboarding sessions that contributed to a 100% Apple Intelligence Score improvement.
• Boosted NPS through personalized recommendations, empathetic listening, and problem-solving.
• Maintained CRM accuracy, processed device setups, and supported customers end-to-end
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Degree: Bachelor's •  Jun, 2023 – Dec, 2025
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