HGS BioScience

Jun, 2023  –  Jul, 2025  •  2 yrs 2 mos  -  Full time

Collaborated cross-functionally to ensure customer-facing content was helpful, accurate, and aligned with brand voice.


Created trade show and sales materials that clarified complex information for clients and partners.


Handled inbound inquiries and coordinated with teams to resolve issues efficiently.


Demonstrated active listening and responsiveness in client interactions, contributing to a 25% increase in lead engagement.

AgXplore International

Mar, 2020  –  May, 2023  •  3 yrs 3 mos  -  Full time

Supported customer outreach initiatives and worked closely with sales reps to deliver high-quality service and communications.


Created user-friendly marketing materials that empowered clients and prospects to understand product value.


Captured and edited visual content used in customer-facing campaigns, maintaining brand clarity and consistency.

Self Employed

Feb, 2009 - Present  •  17 yrs 8 mos  -  Freelance

Delivered exceptional service to 100+ clients through responsive communication, consistent follow-up, and customized creative solutions.


Managed project timelines, expectations, and outcomes to ensure client satisfaction and retention.


Provided hands-on support with branding, social media guidance, and website design—frequently troubleshooting tech and design issues with clients.


Maintained a 5-star satisfaction rate by listening attentively, addressing feedback, and adjusting services accordingly.


Developed clear, instructional materials to guide clients in managing their own content and platforms.