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Oct, 2022 – Jan, 2024 • 1 yr 4 mos - Part time
- Processed and updated health insurance policies in the Health Marketplace and Sherpa, following agent directives and client requests.
- Maintained up-to-date records of health policies, managed claims, and issued digital IDs.
- Managed and tracked payments, efficiently resolving
delinquencies.
- Supported document backing in designated platforms and verified agent portfolios at month-end.
Requested and managed contracts with insurance
companies, ensuring final approval.
- Processed and followed up on commission-related claims and AOR errors.
- Conducted monthly reconciliations for over 300 policies using tools like Google Sheets and Apizeal.
The Hive AI - Appen - Remotask
Jun, 2018 – Sep, 2022 • 4 yrs 4 mos - Freelance
- Data collection, transcription and translation of documents, pattern identification, and semantic segmentation in crowdsourcing projects.
Immigration procedures advisor
Apr, 2017 - Present • 9 yrs 5 mos - Freelance
As an independent professional advisor, I have successfully managed hundreds of client cases. I provide personalized advice, solve problems, oversee online procedures, and support clients throughout their immigration processes.
Degree: Bachelor of Engineering - Petrochemical • Feb, 2008 – Dec, 2014
Petrochemical Engineer
As a freelancer, I have developed key skills for remote work, such as strong organizational, time management and advanced communication skills. In addition, I have an advanced command of technological tools and a great capacity for research. In my last work experience, my greatest contribution to the company was the creation and management of the entire remote work structure, achieving greater coherence and greater efficiency among the work teams, implementing new and better tools that optimized results and minimized response times. It is worth mentioning that I am a professional engineer, with more than 6 years of experience in remote work in administrative assistance, operations and customer service.
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