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May, 2023 – May, 2025 • 2 yrs 1 mo - Full time
As a Virtual Optician at Helmus Optometry, I remotely supported a California-based optometry practice by managing the full administrative and technical process related to optical materials and billing. My role required a strong combination of clinical understanding, precision in data handling, and exceptional organizational skills.
I was responsible for:
•Invoicing and procurement of spectacles and contact lenses, ensuring accurate and timely ordering from suppliers.
•Processing insurance billing claims with 100% accuracy, maintaining compliance with U.S. vision insurance requirements.
•Interpreting ophthalmic prescriptions and verifying frame and lens measurements to identify and correct discrepancies before final orders.
•Operating independently in a remote environment, demonstrating discipline, accountability, and reliability to meet deadlines without direct supervision.
This position showcased my ability to apply optical knowledge in a digital workflow, maintain meticulous administrative accuracy, and deliver consistent service quality to both the clinic and patients from an international setting.
Jun, 2018 – May, 2023 • 5 yrs - Full time
At Cobus van Wyk Optometrists, I served as the first point of contact for patients, providing exceptional customer service and ensuring smooth day-to-day operations within a busy optometry practice. I managed appointment scheduling, patient registration, and insurance verification while maintaining organized administrative systems.
My responsibilities also included billing support, inventory control, and record management, requiring attention to detail and strong multitasking abilities. Through professional communication and patient-focused service, I helped uphold the clinic’s excellent reputation and fostered a welcoming, efficient environment for both patients and staff.
Degree: High School Diploma • Jan, 2011 – Dec, 2015
I’m a highly organized and self-motivated administrative professional with extensive experience working virtually and independently. Over the past six years, I’ve developed strong skills in office coordination, billing, and client communication—supporting both local and international teams. My background in optometry administration and customer service has strengthened my ability to manage multiple responsibilities with accuracy, reliability, and professionalism. I take pride in maintaining efficiency, meeting deadlines, and delivering exceptional results in remote environments.
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