Line Support Appliance Repairs and Installation

Mar, 2024  –  Nov, 2025  •  1 yr 9 mos  -  Contract

● Optimized scheduling for 15+ daily appointments via Housecall Pro, boosting technician productivity and maintaining a 98% on-time arrival rate.

● Headed customer-technician communications via RingCentral, maximizing first-contact resolution and significantly reducing callback volume.

● Restructured appointment sequencing to eliminate scheduling conflicts, resulting in a 15% increase in weekly completed service jobs.

● Streamlined service record management and follow-up processes, providing management with real-time visibility and accelerating strategic decision-making.

● Mitigated operational risks in a high-pressure, remote environment, ensuring service continuity to protect revenue and customer satisfaction.

Ruach Media Consult Limited

Jan, 2023  –  Jan, 2024  •  1 yr 1 mo  -  Contract

● Conducted outbound client calls and appointment scheduling, ensuring consistent follow-ups and improved conversion reliability.

● Used CRM tools to track client interactions, appointments, and feedback, enabling smooth handoffs between sales, service and management teams.

● Resolved customer issues promptly, strengthening long-term relationships and reducing churn.
● Supported sales performance through content creation, digital promotions and ad support, contributing to brand visibility and lead engagement.

● Standardized professional communication protocols across all digital and telephonic platforms to ensure brand consistency and service excellence.

Blue Rose Limited

Jan, 2022  –  Dec, 2022  •  1 yr  -  Contract

● Directed daily operations for a 15-person team, implementing structured workflows, error-reduction controls, and data-driven staff schedules to ensure 100% coverage, peak efficiency, and seamless client service during high-demand periods.

● Leveraged customer feedback to overhaul service protocols, driving an 8% increase in repeat business and referral rates while strengthening long-term client loyalty.
● Optimized office budgets, resource allocation, and vendor contracts, reducing overhead and procurement costs while maintaining operational effectiveness and strong supplier relationships.●
● Fortified document management and record-keeping systems, ensuring 100% compliance with confidentiality, traceability, and secure transaction storage standards.
● Partnered with marketing teams and executed high-converting social media campaigns that increased brand visibility, supported sales growth, and directly closed 5 property deals in 2022, generating measurable revenue impact.

Multimedia Group Limited

Sep, 2019  –  Jan, 2022  •  2 yrs 5 mos  -  Full time

● Optimized media traffic schedules using Airwatch software, ensuring 100% execution accuracy for advertising campaigns and safeguarding client investments.
● Delivered high-precision live presenter mentions and sponsored content under rigorous broadcast deadlines, maintaining zero-error performance.
● Streamlined monthly invoicing and performance reporting processes to ensure 100% accuracy in billing and revenue recognition.
● Consulted clients on strategic rate cards and multi-channel campaign placements to maximize advertising ROI and reach.
● Executed sponsorship fulfillment for major events, exceeding contractual obligations and strengthening long-term client retention.
● Transformed client feedback into service delivery improvements, resulting in an increase in repeat business and a reduction in campaign errors.