Colonial Country Club

Dec, 2018  –  Sep, 2020  •  1 yr 10 mos  -  Full time

Owned client relationships from initial inquiry through post-event follow-up, ensuring high retention and
repeat business.
• Efficiently managed event timelines, documentation, and over 20 last-minute changes, ensuring seamless
execution.
• Earned Food & Beverage Employee of the Year recognition, contributing to a notable uplift in customer
satisfaction.
• Integrated CRM strategies within event management processes to improve guest engagement and foster
loyalty among a diverse client base.
• Coordinated multiple events simultaneously, enhancing operational efficiency by about 10%.
• Maintained clear communication across teams and vendors to ensure synchronized event execution.
• Leveraged data-driven feedback to fine-tune event operations, contributing to enhanced guest
experiences.