Business operations

Jul, 2024 - Present  •  2 yrs 2 mos  -  Full time

✅ Managed and streamlined daily supply chain & operations, ensuring high service levels and enhanced customer satisfaction across all touchpoints.
✅ Developed and implemented SOPs and operational policies, improving process efficiency and cross-functional alignment.
✅ Led digital transformation and process automation initiatives, reducing manual workload and boosting operational scalability.
✅ Leveraged data analytics and reporting tools (Power BI, Excel, ERP) to monitor KPIs and drive continuous improvement.
✅ Executed cost-reduction strategies, lowering operational expenses while maintaining top-tier service excellence.
✅ Mentored and managed a high-performing remote team, fostering accountability, growth, and increased productivity.
✅ Collaborated with financial institutions and regulatory bodies to ensure compliance and mitigate operational risks.