glorious salon

Feb, 2024 - Present  •  2 yrs 7 mos  -  Full time

A Customer Service Representative is responsible for assisting customers by answering inquiries, resolving complaints, and providing information about products or services. The role involves communicating with customers through phone, email, chat, or in person to ensure their needs are met and they have a positive experience with the company.

Customer Service Representatives handle issues such as order tracking, billing questions, service requests, and technical support while maintaining a professional and friendly attitude. They also document customer interactions in CRM systems, follow company policies, and work to resolve problems quickly and efficiently.

The goal of this role is to build strong customer relationships, improve customer satisfaction, and support the overall success of the business

Kenstar uniform company

Feb, 2023  –  Nov, 2023  •  10 mos  -  Full time

• Managed communication with 30+ customers daily in a fast-paced retail
environment.
• Exceeded monthly sales targets through strategic upselling and needs
based recommendations.
• Maintained accurate order records using inventory and call tracking
systems.
• Resolved delivery delays and order discrepancies to prevent customer
escalation.