Capitol Bridge

Sep, 2023  –  Dec, 2025  •  2 yrs 4 mos  -  Full time

In my most recent customer service role, I assisted customers by phone and digital channels, addressing inquiries, resolving issues, and ensuring accurate documentation of each interaction. My primary responsibilities included account review, data entry, problem resolution, and maintaining professionalism while handling sensitive information. I am most confident in communication, multitasking across multiple systems, de-escalation, attention to detail, and providing efficient, empathetic support.