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Sep, 2009 - Present • 17 yrs 29 days - Freelance
● Provide first-level technical support for hardware, software, and connectivity issues across
multiple client environments
● Diagnose and troubleshoot desktops, laptops, and application-related issues to restore
functionality
● Install and configure operating systems, software, and system components based on user needs
● Remove viruses and malware using standard security tools to ensure system performance and
security
● Assist users with system setup, software usage, and basic troubleshooting, delivering clear and
effective guidance
● Track recurring issues and solutions to improve efficiency and consistency in support
Degree: Associates in Applied Science and Technology • Aug, 2009 – May, 2015
IT support professional with experience providing first-level technical support for hardware, software,
and basic network issues. Skilled in troubleshooting systems, installing and configuring applications, and
assisting users with technical problems in Windows environments. Strong communicator with a track
record of resolving issues efficiently and delivering a positive end-user experience.
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