Haulpay

May, 2024 - Present  •  2 yrs 4 mos  -  Full time

Owned credit underwriting for enterprise clients, combining bureau data with internal risk scoring models to issue scalable credit limits and minimize default.
Partnered with product and engineering to develop an OCR-based document verification tool that automated 60%+ of UCC and payment info checks.
Designed fraud detection protocols leveraging metadata and structural analysis, helping flag suspicious uploads early in the onboarding process.
Defined SOPs and built dashboards to track offshore team performance, reducing operational cost by 15% and improving SLA adherence.
Automated customer onboarding and invoicing workflows, reducing manual processing time and increasing partner satisfaction.
Provided structured product feedback to improve internal tools and workflows across support, finance, and compliance touchpoints.