Emergency Dispatch Manager

Oct, 2023 - Present  •  2 yrs 11 mos  -  Full time

-Supervise and coordinate emergency dispatch operations to ensure timely and accurate
response to critical incidents.
-Manage dispatcher schedules, performance, and compliance with company and client
protocols.
-Maintain detailed records, incident reports, and system documentation to support operational
accuracy and audits.
-Act as the primary point of escalation for urgent dispatch issues and communication
breakdowns.

IQOR

Aug, 2022  –  Jan, 2023  •  6 mos  -  Full time

-Assisted customers with purchasing Apple and Android devices, plans, and add-on
services.
-Guided clients through the end-to-end sales process while addressing concerns and
objections.
-Met sales and quality targets while maintaining high customer satisfaction scores

Hello Rache

Mar, 2022  –  Jul, 2022  •  5 mos  -  Full time

-Transcribed live medical consultations and documented patient encounters
accurately in EMR systems.
-Scheduled patient appointments and managed provider email accounts and
calendars.
-Assisted with insurance claims processing and medical billing coordination

Dr. Lanzer and Associates

Dec, 2020  –  Feb, 2021  •  3 mos  -  Full time

-Served as a medical scribe during pre-operative consultations and patient
assessments.
-Managed and updated patient medical records using Excel and internal systems.
-Conducted phone-based patient support for pre-op instructions and follow-ups.

Foundever

Jan, 2018  –  Mar, 2019  •  1 yr 3 mos  -  Full time

-Provided product and service support to Staples customers via inbound calls.
-Resolved customer concerns while balancing business policies and customer
satisfaction.
-Conducted follow-up calls to ensure issue resolution and post-purchase satisfaction.

Sutherland Global Services Philippines

Apr, 2017  –  Dec, 2017  •  9 mos  -  Full time

-Delivered technical support for hardware and software-related concerns.
-Troubleshot system issues to ensure uninterrupted technology service delivery.
-Recommended additional products and services aligned with customer needs.