Hilton Garden Inn

Oct, 2023  –  Sep, 2025  •  2 yrs  -  Full time

• Directed operations for a 230-key property, boosting profits, guest satisfaction, and service recovery strategy.
• Allocated a $7M+ budget while applying asset management practices to optimize costs and maximize revenue.
• Supervised 65+ employees across all aspects of hotel operations, implementing human resources management best practices and improving
productivity.
• Collaborated with management on property-level initiatives that enhanced efficiency while reinforcing corporate service standards via process metrics.
• Coordinated across front office and guest services through strong interdepartmental communication to uphold brand standards and drive repeat
business.
• Spearheaded initiatives enhancing service quality and brand presence in a distressed market.
• Assisted departmental training and onboarding to prepare teams for peak performance and enhance staff training effectiveness.