Roadway Rescue (National Road Side)

Mar, 2025  –  Sep, 2025  •  7 mos  -  Contract

*Managed high-volume inbound and outbound calls to assist customers with roadside emergencies, including
towing, lockouts, tire changes, and battery service.
*Coordinated service dispatch efficiently to ensure timely customer assistance and satisfaction.
*Utilized CRM software to document customer interactions, service details, and resolutions accurately. *Provided empathetic, professional support and maintained strong communication and problem-solving skills.
*Consistently met targets for call handling, response time, and customer feedback.

Safer Road Rescue (24 Hours Towing and Roadside)

May, 2024  –  Dec, 2024  •  8 mos  -  Contract

* Responded to inbound and outbound calls, assisting customers with towing requests, jump-starts, lockouts, tire change, and fuel delivery
* Co-ordinate with dispatchers and service providers to ensure timely roadside assistance.
*Entered and updated customer data accurately in CRM and ticketing system
*Maintained a calm and professional demeanor during high-stress situations to ensure customer satisfaction.
*Met performance goal for call quality, resolution time, and service efficiency

FAQ & PEACH ATTORNEYS

Jan, 2020  –  May, 2024  •  4 yrs 5 mos  -  Full time

* Provided comprehensive administrative and clerical support to attorneys and office staff.
*Managed scheduling, correspondence, and document preparation for meetings, hearings, and client
consultations.
*Maintained confidential legal files, case records, and client information accurately and securely.
*Drafted, proofread, and formatted legal documents, letters, and reports.
*Coordinated client communications, handled inquiries, and supported record keeping and procurement.