Fitumi.AI

Oct, 2025 - Present  •  11 mos 29 days  -  Full time

• Deliver sales outreach and manage ongoing client communication for an AI-powered apparel
visualization platform.
• Schedule and conduct live training, onboarding, and demo sessions for global clients to help them use the
AI tool effectively.
• Provide Tier 1 troubleshooting and technical support; report issues, document user feedback, and
coordinate solutions with the AI R&D team.
• Handle administrative operations including email handling, phone calls, follow-ups, CRM entries, data
updates, and structured record keeping.
• Prepare & maintain documentation, tutorials, guides, & digital files for new features & client workflows.
• Assist clients in integrating the AI tool into digital workflows such as design, sampling, and presentation,
ensuring smooth coordination and clear communication.

Independent Projects | Global Clients (US/EU/CA/APAC)

Sep, 2023 - Present  •  3 yrs 29 days  -  Full time

dependent Projects | Global Clients (US/EU/CA/APAC) | [Sep 2023 – Present]
• Provided comprehensive Virtual Executive Assistant support, managing email, scheduling, data entry,
research, and documentation for international clients.
• Executed E-commerce Operations and data tasks (SKUs, inventory, Product listing) using the Shopify
platform, ensuring high data integrity.
• Managed CRM-based communication (tickets, inquiries, follow-ups) for clients, leveraging HubSpot and
Zendesk to ensure structured and timely client relationship management.
• Performed spreadsheet management, reporting, and database updates with 100% accuracy.
• Provided Virtual Visa assistance to the client for Visit/Tourist Visa (USA, UK & Canada) including forms,
checklists, supporting files preparation and client coordination.
• Assisted in content tasks: social media scheduling, basic graphics, and video editing (Canva/CapCut).

Sharontex Limited

Mar, 2021 - Present  •  5 yrs 6 mos  -  Full time

• Directed the end-to-end operational lifecycle, acting as the central point for high-volume administrative
data entry and logistics documentation for international markets (Germany, Portugal, Japan, UK, USA).
• Guaranteed a benchmark 98% on-time delivery rate by enforcing strict Critical Path Management (CPM)
schedules, proving expert-level planning and administrative adherence to rigorous deadlines.
• Managed all administrative records—Purchase Orders (POs), shipment documentation, production
trackers, reports, and thousands of operational files—mirroring high-level Virtual Assistant and order-
processing functions.
• Provided Executive Coordination to the CEO, including calendar management, meeting arrangements,
communication follow-ups, and preparing presentations and reports to support strategic and operational
decision-making.