Freelance

Jan, 2018 - Present  •  8 yrs 9 mos  -  Self employed

I’m a Customer Support Specialist, Virtual Assistant, and Video Editor with over 5 years of experience helping international clients streamline operations, improve customer satisfaction, and create high-quality digital content.

My experience spans across customer support, call center operations, e-commerce store management, procurement, and creative video editing. I’ve supported clients from the USA, UK, Canada, Europe, and beyond, managing inboxes, CRM tickets, administrative workflows, and customer queries with professionalism and empathy.

I previously worked at an international call center (utilities support for gas & electricity billing) and as an Inventory & Procurement Officer for a global export company. These roles strengthened my communication, problem-solving, and operational management skills.

On the creative side, I edit cinematic and social-media-ready videos using Adobe Premiere Pro and CapCut, helping brands present their stories with clarity and style.

I'm actively seeking long-term remote opportunities in:
Customer Support | Virtual Assistance | Admin Support | CRM | E-commerce Ops | Video Editing.