Jan, 2023 – Jan, 2026 • 3 yrs 1 mo - Full time
In this role, I provided technical customer support through email, chat, and phone, ensuring professional and timely assistance. I managed and tracked customer cases using Zendesk, maintaining accurate documentation and resolution records. I specialized in supporting Lofty, Follow Up Boss (FUB), and HubSpot CRM platforms, troubleshooting technical issues related to integrations, workflows, and system functionality. I guided clients step by step to resolve issues effectively and stayed up to date with product updates, new features, and best practices to deliver high-quality support.
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Degree: BSC Mechanical Engineering •  Oct, 2017 – Oct, 2021
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