Independent Health & Life Insurance Contractor

Dec, 2023 - Present  •  2 yrs 9 mos  -  Self employed

Improved client record accuracy by verifying submissions and correcting
discrepancies before final entry.
Streamlined CRM updates to reduce document processing time and
improve data accessibility.
Maintained secure digital filing practices to ensure compliance with
confidentiality standards.
Resolved client data issues via proactive inbound and outbound
communication, producing measurable results.
Demonstrated strong communication skills while managing client inquiries,
ensuring clarity and fostering trust in the service provided.

Medigap Life

Jan, 2023  –  Nov, 2023  •  11 mos  -  Full time

Updated enrollment records daily to ensure accurate member information and reduce
processing rework.
Verified and corrected data entries to maintain reliable databases and improve audit
readiness.
Logged detailed case notes for each enrollment to support internal reviews and
expedite issue resolution.
Met daily productivity and accuracy targets in a high-volume setting, producing
measurable operational improvements.

Populous

Jan, 2023  –  Oct, 2023  •  10 mos  -  Full time

Entered and updated patient, pharmacy, and claim records across systems to accelerate claims intake and
reduce backlog.
Verified eligibility and documentation to prevent processing delays and improve first-pass
acculdly.
Resolved missing or inconsistent data through targeted follow-ups to decrease rework and speed claim
resolution.
Maintained confidentiality and compliance when handling sensitive information to protect patient privacy
and meet regulatory requirements

All State

Apr, 2022  –  Dec, 2022  •  9 mos  -  Full time

Streamlined claim file intake by entering accurate data to accelerate processing
times
Corrected documentation errors before processing to reduce rework and improve
accuracy
Maintained organized digital records to support compliance and faster retrieval
Developed standardized entry checks that produced measurable improvements in
data quality

Bloom Insurance

Feb, 2018  –  May, 2022  •  4 yrs 4 mos  -  Full time

Maintained accurate customer records and reduced retrieval time by improving filing
consistency.
Documented client interactions to support faster dispute resolution and measurable
follow-up outcomes.
Supported administrative workflows by entering data with consistent accuracy to
minimize processing errors.
Standardized record updates to improve team access and shorten information
turnaround time