Asaptickets

Jan, 2023 - Present  •  3 yrs 8 mos  -  Full time

Assisted customers with the booking of hotel, domestic and international flights, changes, cancellations, and inquiries. Handled calls, emails, and chats while meeting quality targets and supporting repeat bookings.

Wellaton suites

Jan, 2021  –  Dec, 2023  •  3 yrs  -  Full time

I actively support the Manager in overseeing daily operations, coordinating team activities, and ensuring tasks are completed efficiently. I assist by monitoring performance, preparing reports, handling customer and staff concerns, and stepping in to supervise the team when the Manager is unavailable. I also help implement policies, train new staff, and ensure smooth communication between management and team members. My goal is always to reduce the Manager’s workload while maintaining high standards of productivity and service.