Community Manager

Synopsys  •  Full time

Jan, 2021  –  Feb, 2023  •  2 yrs 2 mos

• Interacted with clients on closed community site, increasing engagement by 46%
• Improved engagement by establishing member onboarding campaign.
• Planned and developed blogs (case studies) with staff, gaining tens of thousands of page views.
• Created original content for 3x a week email newsletter, achieving an 18% open rate.
• Redesigned community platform (including wireframing) to more closely align with customers’ needs.
• Helped plan conference logistics, including recruiting speakers as part of event content planning.
• Developed gamification program to increase community interaction.
• Planned and facilitated monthly Webinars with customers on various appsec topics.
• Analyzed metrics through Adobe and Google Analytics. Created reports in Excel.