Sep, 2025 - Present • 1 yr 29 days - Internship
• Designed and delivered high-impact presentations and proposals to engage stakeholders, influencing project approvals
• Conducted competitive analysis and industry benchmarking, identifying market gaps and informing strategic growth initiatives
• Collaborated on AI integration strategies to enhance operational efficiency and innovation capacity
Apr, 2020 - Present • 6 yrs 5 mos - Full time
• Led cross-departmental initiatives to resolve complex network issues, reducing resolution times through structured problem-solving frameworks
• Analyzed multi-source technical data to diagnose root causes and implement sustainable solutions, improving reliability and reducing downtime
• Directed a team of 7 technicians in redesigning preventative maintenance procedures, driving a 40% efficiency improvement and enhancing service quality
May, 2016 – Apr, 2020 • 4 yrs - Full time
• Developed and implemented communication strategies to translate technical concepts into actionable insights for non-technical customers, boosting satisfaction scores
• Partnered with customers to optimize product usage based on individual needs, reducing support requests
• Maintained consistently high-performance metrics while resolving technical challenges for a diverse customer base
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Degree: BA Business Administration •  May, 2024 – Oct, 2025
Summa Cum Laude
Degree: AS Business Administration •  Jun, 2019 – Jun, 2020
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